Stockio Refund & Cancellation Policy

This policy covers Stockio Pro, the subscription in the Stockio Android app published by Nohaya. It explains the free trial, how to cancel, and when you can get your money back. See also the Stockio Terms and Conditions and Privacy Policy.

1. Free Trial

• Every new shop gets 7 days free with every feature, starting when the shop is created.
• No payment details are needed for the trial, and you are never charged automatically when it ends.
• When the trial ends, the app stays locked until you subscribe. Your data is not deleted. Export it from More → Settings before the trial ends, or email us for a copy at any time.

2. What You Pay For

• Stockio Pro Monthly is billed every month and Stockio Pro Yearly is billed once a year, in advance. The price is shown in the app and on the Razorpay checkout before you pay, and includes applicable taxes.
• Payments are processed by Razorpay (UPI AutoPay, cards and other methods Razorpay supports).
• The subscription renews automaticallyat the end of each period until you cancel. We don't raise the price of an existing subscription without telling you in advance.
• One subscription covers one shop, on every phone that uses its shop key.

3. How to Cancel

• Email us at nohayasite@gmail.com with your business name and the Razorpay subscription or payment ID from your receipt. We cancel it within 2 business days and confirm by reply.
• UPI AutoPay: you can also cancel the Stockio mandate in your UPI app (for example Google Pay, PhonePe or Paytm → AutoPay / Mandates).
• Card: you can also ask your bank to cancel the standing instruction for Stockio.
• After cancelling, you keep Stockio Pro until the end of the period you already paid for. Uninstalling the app or leaving the shop does not cancel the subscription.

4. When We Refund

We refund the charge in full in these cases:

• Pro did not unlock:you paid but your shop stayed locked, and we can't fix it within 2 business days of your report.
• Duplicate or wrong charge: you were charged twice for the same period, charged after cancelling, or charged the wrong amount.
• Failed payment that still took money:the payment failed but money left your account. Banks usually reverse these automatically within 5–7 business days. If yours hasn't, contact us.
• First subscription, changed your mind: you email us within 48 hours of your first ever Stockio Pro payment.
• Yearly plan: you email us within 7 days of a yearly payment (first purchase or renewal).

5. When We Don't Refund

• Partial periods: cancelling part-way stops future renewals but does not refund the rest of the current month or year, except as described in section 4.
• Monthly renewals you forgot to cancel, once 48 hours have passed since that renewal charge.
• Shops suspended for breaking the Terms.

Nothing in this policy limits any refund rights you have under the consumer protection laws of your country.

6. How to Request a Refund

Email nohayasite@gmail.com with:

• Your business name as shown in the app.
• The Razorpay payment or subscription ID from your receipt email or SMS.
• A short description of the problem.

7. Refund Timelines

• We reply to refund requests within 3 business days.
• Approved refunds go back to your original payment method through Razorpay and usually appear within 5–7 business days (UPI is often faster), depending on your bank.
• A refunded subscription is cancelled, and Pro access for the refunded period is removed. Your shop data is kept.

8. Changes to This Policy

We may update this policy and will change the “Last updated” date above when we do. Changes never apply to a payment made before the change.

9. Contact

Billing questions, cancellations and refund requests: nohayasite@gmail.com.